Popup blockers can, and do, prevent the Concierge Help Chat page from opening properly. While many popup blockers display an alert and an option to allow the site, Chrome's built-in blocker just causes the link to fail, with no notice.
If you're a VIP or Elite member using the Google Chrome Browser, and you can't access our Concierge Help Chat, the following simple adjustment may fix it for you.
Go to: chrome://settings/content/popups
There are two ways to unlock Vegas World Concierge Chat:
Option 1: Click the toggle button across from where it says "Blocked (recommended)", switching it to Allowed
Option 2: Click Add across from where it says Allow and enter www.vegasworld.com and click the Add button.
In either case, close your Chrome browser and restart it for the changes to take effect.