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Concierge Help Chat Doesn't Work (Chrome Browser)

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47 comments

  • cwazyBAJA

    IF YOU DO JUST HAPPEN TO GET A CONCIERGE  DON'T EXPECT THEM TO ACTUALLY ANSWER THE EXACT QUESTION YOU ASKED       THEY GIVE YOU A STOCK ANSWER TO A DIFFERENT ISSUE  LEAVING YOU WONDERING IF YOU STEPPED INTO A FREAKING DIMWIT QUIZ SHOW IN ANOTHER COUNTRY

    1
  • MsCricketBigslik

    I HAVE BEEN HERE GOING ON 3 YRS NOW FOR THE LAST 2 YRS VW HAS CHEATED ME OUT OF COINS  THEY HAD ME DOWN AS VIP AND I WAS PAYING ELITE PRICE THEY HAVEN'T EVEN TRIED TO FIX IT WITH THE COINS THEY SAID IT WAS BECAUSE I WAS PAYING AT THE WRONG TIME OF THE MONTH WELL I WASN'T  I PAY BY THE YEAR 

    1
  • cwazyBAJA

    After hours & weekends there is no one there to assist     THE ONLY THING YOU HAVE AS AN OPTION IS TO SUBMIT A TICKET  THEN DON'T HOLD YOUR BREATH   BUT EVENTUALLY YOU WILL GET A CONCIERGE

    1
  • syd2

    change my account payments

    1
  • xx Snickers xx

    Here's the bottom line about this web site, It is the biggest rip off there is. Do you feel that just when you might be winning you end up losing a ton of coins. That's because they want you to spend money on here. Ever notice a room your in that someone is always winning big over and over, but your not. Funny that the person that is winning is a high up level and a tourist, but check their profile and it is private. Could it be that VW puts their people in rooms to let you see that you could win, but you never do. Years ago you could win on here, but they have become greedy and changed the slots and made them horrible. Worst game to play is Detective, you never get spins on there. Download their app and it is no better than the web site. Tell me another thing why are all the jackpots different on the new version, old version and the app. Oh and here is something else, unless your a VIP or Elite you can not purchase clothing with gems. How stupid are they, they want you to purchase gems, but then you can't use them, so why bother. These people will never learn that if you don't keep the customer happy they will not return. I have had it with this web site and I have found better slot games to play where you win. So good bye VW, stick this web site where the sun don't shine. You lost another customer.

    1
  • Slim Shady 007

    Snickers I agree.  This use to be a decent site that was fun.  Now it is a frustrating site that isnt fun.  All the refreshing you have to do to get anywhere baffles me; if the site was working right there should not be a need to refresh and refreshing is just one of they many issues here.

    What other games sites have you come across that are worth checking out?

    1
  • SEVENS

    I would like to see no more emails to remind of the treasure box.

    0
  • BornConfused

    Help Needed! I recently bought Gems and have used some in Bingo. This past week there have been 3 charms that haven't worked, they just sit there not paying off. I put them back into the box with the others. There are 2 costing 5 charms each ( Monkey Paw, Scarab) and 1 costing 25 charms (Man O' War). I'm using 2 browsers which are Google Chrome and Firefox. Since I am a Paying Customer I would like either 1) a refund of 35 Gems or 2) the 3 charms to be fixed so they can be used. Thank you for your assistance in this matter.

    HummtDummt

    0
  • oyster

    I just went to a party that did not make the 25 to start do I  lose my credits

     

    0
  • alleymap

    Sun and moon bonus game doesn't work!

    0
  • NSSANN

    something has changed with this game much to my dismay. I had over 200,000,000.000 coins and in less than two weeks it has been sucked dry.  even with sometimes 30 free spins or more the total win more often than not has been less than 10, 000,000.  I have more fun going to the real casino even when i lose there. I have bought gems every month several times a week and have freely spent them giving gifts to other players but i am DONE.  

     

     

    0
  • Natalli

    @American Hunny

    try my post near the bottom  .  hope it works for you  .  

    https://vegasworld.zendesk.com/hc/en-us/community/posts/360043643352-My-avatar-has-been-tiny-for-2-days-now-How-do-I-get-it-back-to-normal-size-?page=1#community_comment_360006362632 

    also clear your browser history and cache files frequently  .  that might help too  .
    online video games are always glitchy  .

     

    0
  • oyster

    I just won a 5373350 pot in multi poker room and froze up. How do I get the coin I won?

    0
  • ZA13

    I am using safari is this a problem?

     

    0
  • bettyboops1

    What game is it that has MARIA ,can't find any 4 reel games. What is the deal?

    0
  • DD858

    How do i buy a VIP card with my gems

     

    0
  • BOOMERXXL4

    I change my outfit several times my head and face that I paid for will not comeup please fix this problem for me they said to change outfits but that did work either.

    0
  • oyster

    I just won a 5373350 pot in multi poker room and froze up. How do I get the coins I won?

    0
  • Queen Nefertiti

    @ Leesa826

    That's not a new problem. Sometimes, when a player is in New VW and sends a gift to a player in old VW, the gift (let's say clothes) is received and shows up in the inventory, but doesn't  show on the players profile page.  The black screen happens frequently and takes a few seconds to reset. The rest of the issues, I'm not familiar with.

    0
  • Sue446

    sue 446 My computer did a scan last night and I lost 600,000,000 Have tried to go to log out and log on have changed my password three times and ever time I go to help it says password invalid

     

    0
  • Chief W5

    Tournament game after game, I do not even once, get the bonus spins.  Sometimes I swear, in a 100 spin tournament, I get over 70 spins without even getting one point.  Am I unlucky or is this just another one of their rip offs?

    0
  • margaret81

    Please fix your internal problems our you are going to lose a lot of customers.

    I have been having problems with loading games for 4 days and as of yet I have

    not gotten any answers.

    Not a happy camper.

    0
  • Edward Junior

    Teenie Bopper: Click the gear icon to the right of your post and delete your email.

    0
  • GMikey

    When I am playing bingo and buy a charm for my table it’s does not show. ‘ hey I just bought a charm for my table”. WHY???

     

    0
  • papoo

    Do anyone know,how to solve this problem....I get in Vegas World but I cannot open this game Journey of Volcana...Vegas support don’t have an answer for me...I has been over a week now and same problem

    June 23 2019

    0
  • margaret81

    I cannot load my games can someone help me please.....

    0
  • liz beth

    my chat keeps getting turned off. why does this keep happening?

    0
  • ZA13

    today I tried to change my name from guest516 to AZ777 it was recorded wrong as AZ13 and did not transferred my 188M coins collected?

    Can you fix this the level I was n was 35! now I am in level 13

    0
  • bob969

    i have lost gone fishing and sun and moon games off my achievments list any know why

    0
  • Lesi1

    WHY IS MY WHISPER CHAT NOT WORKING ALL OF A SUDDEN THIS IS NOW 3 DAYS THAT I CAN NOT CHAT WITH MY FRIENDS I WOULD APPRECIATE IF YOU CAN FIX THAT FOR ME AS I DO ENOY CHATTING IN PRIVATE. ...THANK YOU VERY MUCH!

    LESI1

     

    0

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