Account totally fouled-up
While playing one of the slots -the jewelry slot - all spaces had the same ring and I was told that it was an error and my bet would be refunded. It was not. I lost all my coins.
Subsequently I got an e-mail giving me 500,000 coins but am unable to collect them.
Is there any way to contact the site to see what's going on?
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Who told you it was an error? You can always contact vw by clicking on the words "Submit a request" at the top right of this page. Gl
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That didn't work either,
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Hmmm. That's strange. Try to email customer service at support@flowplay.com
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Thanks, Alan531. @flowplay.com is new to me but I did see a recommendation on the help page about "support@vegasworld.com which I used and seems to have worked,
Thanks again. I appreciate your help/
By the way I got an error messages when the slot filled all spaces with the same icon.
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Ok. Either email address will work. "Flowplay" is the company that owns and operates vw. That's really strange about the error message. I never saw that before.
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It came up twice or three times saying it was an error and my coins would be returned which they weren't. Then I was frozen (locked) out of the games. Later in the day -after I made the report - it was fixed and coins returned but I never heard from vegasworld after they acknowledged receipt of my initial report,
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how do you change your profile
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I think you posted this in the wrong place. I'm no Vegasworld expert. I imagine you can find the answer in the help pages but ... I would suggest that upon signing in you will find -perhaps after removing a couple of screens -your name in the upper right hand corner. If you click on your name a new menu will appear which will have "profile" listed. I suspect that selecting it will allow you to change your profile.
alan531: the same error occurred today. The message says that it's error #3 and suggests contacting "support@vegasworld.com." I wish I had read the total message yesterday. No resolution to today's problem yet.
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Ok DrBones...Maybe we can BOTH find out what "error #3" is now. lol. You might not get an answer from support for 2-3 days though. They are notoriously slow in getting back to you. PLUS, it's the weekend now, so I doubt if anybody's working in their offices today or tomorrow, and Monday is a Holiday. But gl at any rate.
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I thought you might be interested. Have a great weekend!
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prior to #702610056 on poker table, was kicked out in the middle of my hand with bets on the table with a winning ace jack pair. Was frozen the 3rd time today an caused me to lose chips and that hand also.The "group" on my account leads people into an empty table can't get friends to the table.
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DrBones:
Instead of sending an email to support@vegasworld.com, you also could have called them or utilized Submit a request located at the top of this page on the right hand side.
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