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what happened to the rewards coins

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26 comments

  • musheebu

    they said it was an error and that we will get them on the 1st. I hope so

     

     

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  • PJBee

    I lost all of mine also - what idiots are running this site????nothing ever seems to work right. 

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  • Bella531

    Lost my rewards coins too. Over 22mil. Now says 0. Hope I get them back.

     

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  • Miss T 802

    yes mine too. Hope  they show up on the 1st.

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  • vegawinner3

    What happened to my rewards coins??? They show 0???

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  • toollady

    Mine are all gone also

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  • BD1952

    Lost mine as well

     

     

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  • alan531

    You guys NEVER read the posts that answer this problem. I submitted a ticket yesterday, and got an immediate reply back that I posted here. VW had a display malfunction. I was told it would possibly be fixed after today's updates, or if it isn't, not to worry. You will get your reward coins on the 1st of April no matter what.

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  • toollady

    Thank-you for the info

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  • jazuk

    Well it appears that Vegas World got their display of the Monthly Reward Coins. However, It seems that the display hasn't increased since the programming error occurred. I sill have the same amount displayed. How may of you have noticed the same problem?

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  • mugsie

    Lost my reward coins I had over 40 mil now it is 5 mil whats up?

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  • mugsie

    Its not nice to call them a idiot a glitch is a glitch. No one did it. They are good people and they will take care of it.

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  • alan531

    Same here jazuk. I'm gonna send them a message. 2 days ago, my daily reward was up to 285 Million. Today it's 2 Million!

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  • Tibs

    My Reward Points went down from millions to thousands. What's up with that?

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  • alan531

    @Tibs...This is an issue with everybody right now. I submitted a ticket, and they are working on it. I'll let you all know what they have to say when I get an answer.

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  • MS WENDY BDA

    my rewards were 391.900.000,now they are 13.900.000,i will just wait and see what happens when you correct it,but I still love playing and always will,thank you

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  • Cat woman 1

    I logged a ticket a few days ago. They were not sure exactly how the fix was going to occur, but said to notify them if it wasn't right on July 1st. That was fine, but today all my charms are missing and when I try to log a ticket, it never starts a chat

     

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  • alan531

    Still waiting to hear back from them! It's not fixed yet.

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  • VF2421

    Lost 160 mil  and 1039 gems

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  • alan531

    Ok. I finally heard back from customer support about the rewards points. Don't quite understand why they did this...but here's their reply:

     


    https://vegasworld.zendesk.com/hc/requests/116812

     

     

     

    Mz Elsa

    Mz Elsa (Vegas World)

    Jun 23, 07:48 PDT

    On June 19th players received their VIP/Elite Coins from June 1st - June 18th. On July 1st they will get coins from June 19th - June 30th. Nothing has been lost. Just received some of their Coins early.

    Jennifer C.
    Flowplay Game Support

    support@vegasworld.com
    1-877-Flowplay (7 days a week, 9am to 5pm PST)

     

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  • KimberlyL5

    I wish I had watched closer to my coin amount and pending VIP rewards I had coming when this glitch occurred.  I don't think I received any rewards from 6/1-6/18.  Should have been almost 40mil.  Can anyone verify that they've gotten all the rewards that were due them?

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  • mugsie

    Didn't get what I lost.

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  • alan531

    Today (July 1st), you get all your reward coins from June19th-June30th. Scroll up a few posts and you'll see the reply about this from customer service. I got all mine when I logged in today.

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  • KimberlyL5

    Thx Alan, I did see your post, but my concern was that I didn't get the rewards from June/1-18.  It was almost 40 mil.  I did however get the 15 mil from June 16-30 on July 1st.  Oh well, nothing I can do about it now.

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  • 063

    what happen to my coins I won a few min ,ago

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  • alan531

    @063

    Why are you asking us? Ask VW through an email. They don't read this forum. It's for player discussion only.

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