Refund
I just lost 100,000 coins due to the bingo game freezing twice. How do I obtain a refund?
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That's odd, everything should sync within the server. You don't lose cash if you freeze, and there are no refunds.
If you think this is a problem, you can open up a support ticket or simply email support@vegasworld.com for assistants on this issue.
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@Spiral , there are no refunds? Now I just saw in another thread where you told someone to send your request to support@vegasworld.com and show them their request if they wanted a refund. Which is it huh?
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You can try and send a request to support@vegasworld.com or open a ticket on this page. But it's unlikely that you'll get a refund.
Vegas World simply can't refund coins to players each time their browser decides to freeze. Because it's just not game's fault.
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Hi MissGinger,
Vegas World customer support only refunds your coins if it is for sure a bug, if it's not a bug and you're lying, you will receive no refund. For example; when Bingo was broken and sent out on the live server the team refunded all bets that day to compensate.
Sorry about that, I got 2 words at different times :-)
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just went all in with 400,000 won hand froze up lost coins
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vegas world is very helpful they will most likely refund you.
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please refund my over charges. thank you
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Makefire you must open a Ticket (click on the link on this page that is located in the top right hand corner that says ‘Submit a Ticket’) and inquire there. Very seldom do the FlowPlay Techs respond to issues here as this is a Forum for members to share tips, vent, etc.
When you follow the process of opening a ticket on issues you are having someone will get back to you.
Hope this helps .....
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