problems with parties & disconnects
way too many times I can't buy at a party....I refresh before hand but it doesn't always work then although I paid, I wind up losing connection
Also way too many times I disconnect from Vegas World when playing games
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I agree with the disconnect issue and being booted from a party or not being able to buy charms while in a party. I was the host of a party two days ago and was booted from it. By the time VW's spinning gold wheel was done and I got back into MY OWN SUITE, I got a message saying that "the room was filled to capacity" and it was MY PARTY. Of course, then I got the VW spinning gold wheel again for three minutes or more, went back to MY OWN SUITE and there were four people left in the room. The other 20 people thought that I had just left of my own accord and left them hanging. No one received the charms from the party and some of them claimed that they were charged for being there. I don't know if that's true or not, but the issue of people being booted from parties is something that definitely needs to be addresses.
I would have appreciated a response from the email I sent to the VW staff two nights ago. As of a few minutes ago, I still hadn't. I know of one person who was booted from a wedding reception party and was not allowed back in even though the room was not full. I know this really happened because it was my husband and we sit side by side in the same room on two computers playing this game together. He was also charged 200 gems to get into another party the next day and he never received the 100 champagne charms he was charged for. VW still has not returned his gems or given him back his 200 gems. I know they can see what charms we have in our accounts and where we get them from. He sent an email and was told this is not possible. Well, it is possible, it happened, and I witnessed it.
Instead of always telling us that we are wrong and you are always right, VW should take some lessons from all people who work in the service industry and know that the customer is always right, even when they aren't. We all know that VW makes millions of dollars a day for us to play this game, whether it be from the gems, VIP, elite memberships or from the sponsors who pay them for us to watch videos for gems. Keeping a couple of hundred people happy by applying the common business practice used across the world that the customer is always right instead of using the blame game when there is actually a programming glitch in the games.
Many people have said that they have lost their charms, their coin banks and their gems. When they send you an email telling you this, you are not paying attention. If I leave the game to go on vacation, I would want to believe that when I returned, my bank, charms and gems would be in tact.
I would still appreciate a response to my email I sent to you two nights ago. Ignoring me personally with a blanket email to all the users is not a very good business practice and while I use this site as entertainment and for some socializing, I know that this is a business and you are making millions of dollars a day from the users here. If you have given us the ability to send a request, the least you could do is to answer it with a personal response.2 -
I have a comment to add to the answer that was sent. If any of the bad things that happen on Vegas World happened to a customer of any real life business...that business would lose customers left and right! If it were a restaurant the place would be empty! When you make a complaint about an issue to Vegas World you are treated either like a half-wit or a liar. I have, on many occasions, encountered rude players that decide they are way more important than anyone else. I have complained to VW and they say they don't have a rudeness policy. So VW.. anyone can do anything they like to me and its ok with you???? This is a very poorly run business...and I am going to take my money and my time elsewhere!
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I got charged twice for the same party mushroom party
vw party angel
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gd3 went 2 xoMzcrystalxo party. 2 times we had 25 people but she was a no show. so everyone left. I had 2 use my passes but can't rememb er how many. ty
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Been to 3 parties that were no shows. Would like my passses back please Lilredridin's suite party JJ king's party
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I've emailed them so many times telling them just lost bla bla bla over and over again. Hated I emailed them mad but its not fun to spend all ur charms just to lose. Keep spending $ for gems just to lose all u had worked for on this site. Just gets old. Once I email them they show solved. NOT. Nothing ever changes on here. VW its fake coins but our money is real that we have worked for. Oh man and all this time thought it was only be being a sore loser. HEHE
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Gone to 3 parties tonite & either no shows or not enough people. Went back to one that was still open & charged passes again
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would like my Passes back from 2 parties * double passes on MS Sheebas party at sheeba's suite. other 2 are Emma31''s suite alsoPenny Pie 82's suite . I spend alot at VW each month & need my passes returned please.
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I agree and had to log out ver 10 times this morning. I missed a great party. Why are we losing connection and cannot gift
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i'v hosted 4 parties and was charged for two and no one showed up, the party page was left on for half an hr and not one person . even invited friends, am i not hooked up to parties or do you have to be a vip to host a party
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@ Granny521
Anyone can host a party BUT if your are not a VIP or ELITE, your party is only visible to your friends. Parties posted by VIP and ELITES are visible to everyone.
I don't understand how you could be charged for a party or two if your parties were empty. Players are only charged ONLY after the party reaches 25. Then the charms are handed out. You have to pay 30,000 coins to post parties. That's standard practice, but you are not charged unless the party reaches 25.
Before I host a party, I take stock of how many gems, party passes and charms I have. So there is never any doubt regarding how much I have paid to enter the party or whether-or-not I have received the charms. Good Luck
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Is this just a gripe page or is some one doing something about this problem!!!!!!!!
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Went to party said I was in party then it said refresh your browser an never let me in the party 1/8/2019 around 730 am eastern time
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