Charms Manager

Kiku Kichi

• July 13, 2021 16:28

So MANY times I will click on my charms manager and there are zero charms available for play. I have hundreds of charms to use. I have to quit and re-start VW to get them back. This interrupts play and is just plain aggravating. This has also been going on for months. Anyone else having this problem?

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  Billie Bob77

  • July 27, 2021 19:15

  My charms disappear and I can't get them back. This started a couple of weeks ago around 7-14-2021.

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  Gary152

  • August 16, 2021 21:23

  GARY152  I'm having the same problem and don't know what to do.

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  Samantha

  • August 17, 2021 18:04

  If you are able to send me some screenshots, I'll take a look for you.

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  Darla Dog

  • August 17, 2021 21:59

  Hi!  Could I ask why 3 jackpots in the top row do not pay out...on  the Meow game???   It happens quite often for me.  Also the kings -4 in a row middle-do not pay out.

   

  Also, when is a charm sale coming up?  Soon?

   

  Thanks!

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  Darla Dog

  • August 17, 2021 22:00

  Hi-do I wait for an answer?

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  Darla Dog

  • August 17, 2021 22:01

  Yes??

  Did you get my request?

  My screen  shows 3 jackpots now,,,no payout.

   

  thanks

   

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  Darla Dog

  • August 17, 2021 22:02

  I do not know how you answer me...maybe an email?

   

  Thanks!

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  Samantha

  • August 18, 2021 16:55

  Darla Dog, 

  The tiles would need to follow a payline for the game. You can click on the Paytable at the bottom of the screen to see the different paylines. 

  Vegas World doesn't have Charm sales. If you're referring to Gem sales, we don't have estimated dates on when to expect sales, but let's be sure to keep an eye out for the next sale. 

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  Kiku Kichi

  • August 20, 2021 11:17

  Here are the screens before and after restart. When I first sign on,  have no treasure box or charms. After restart they are back. Can this be fixed?

  

  

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  Samantha

  • August 20, 2021 23:05

  Thanks for those screenshots. Do you ever get a message of your Charms loading, or does it just immediately appear as blank?

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  Kiku Kichi

  • August 21, 2021 02:54

  No loading message, just blank charm manager (and no Treasure Box). It always comes back after I restart VW.

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  Samantha

  • August 23, 2021 17:21

  It's possible the Charm Manager is trying to load your Charms. I've passed this along to our teams so they are aware of this happening.

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  Jungle Jane

  • October 05, 2021 18:23

  My ACS Charms do not show the total in charms manager it shows 1. The other 2 digits are cut off. It should show that I have 121 ACS Charms. My total charms are 164.

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  Samantha

  • October 05, 2021 23:44

  Our teams are aware of the issue, and this will be fixed very soon. 

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